returns & refunds

30-day return policy

For U.S.A. orders, we offer a free 30-day return policy, which means you may request a return within 30 days of receiving your item for any reason. Return shipping labels are provided at no cost to you.

Refunds apply to the item purchase price and applicable sales tax; original shipping charges are non-refundable.

Note: For international orders and digital-only goods, returns are not accepted.

In order to return your Jamcorder, the following conditions must be met:

1. Request a return by emailing [email protected] within 30 days of delivery.
2. Return the Jamcorder in the original packaging with all accessories in good condition. Remove any adhesive stickers you applied and all residue. Once received and inspected, the refund will be processed to your original form of payment.
   
   Note: shipping labels must be applied to the black outer shipping bag only. Do not place labels on the product box.

Additional Terms and Conditions

• If your return fails to meet any of the above conditions, we may refuse the return or charge a restocking fee. Proof of purchase may be required. Items sent back without requesting a return will not be accepted.
• Refunds are typically processed within one week of receipt. Depending on your bank or credit card provider, it may take an additional 2–10 business days for the credit to appear.

For any other questions, please email [email protected]